Public ratings. A clear perspective.
Boarding, daycare and grooming software, compared through public reviews. Every platform. The same scoring method.
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FacebookGingr has become the worst company I have dealt with in a long time. Customer service in the last 13 months has dropped off to non-existent. You are lucky to get an automatic email response to a low rating when they send you a random satisfaction survey.
FacebookI am beyond frustrated with Gingr. It has been over two weeks since I first requested technical support for problems that are affecting my business. Since then, I've submitted multiple support requests, but instead of speaking with an actual person, I keep getting AI-generated email responses that do absolutely nothing to fix my issue. I don't need another automated email. I need a real person to call me and help resolve the problem. This isn't the first time this has happened. A few months ago, I waited weeks for support and was told it was due to staffing changes. Now it's happening again. Your lack of customer support is jeopardizing my business. My clients are frustrated, my staff is frustrated, and I'm frustrated. We pay for your software with the expectation that when something goes wrong, someone will actually help us—not send endless automated responses. At this point, we've lost confidence in Gingr and are actively looking for another software provider. If this is how Gingr treats paying customers, potential customers deserve to know before investing in your software. I would appreciate a real phone call from a real support representative instead of another AI-generated email that doesn't solve anything.
FacebookThey will not. They do not have live support in any form or fashion, its direct false marketing. They make it sound like someone will call you back but they wont. The only 'support' you get is if you email [email redacted] and then someone will email you back a question or a copy-paste from their useless help manual. They fired all their knowledgeable chat support agents when they were sold in the end of last year. The 'support' has been practically non-existent ever since.
FacebookI'm actually losing money and I have frustrated customers because suddenly my multi-dog discounts disappeared and I cannot fix it. I've been trying to get in touch with someone since Tuesday. They refuse to return a message. Then if you just wait for someone you wait 45 mins for them to tell you no one is available after the phone system said the wait period is 2 mins. At some point I'm going to get my attorney involved and sue for breach of contract.
FacebookYour customer service is absolutely terrible. I've left emails, I've called over and over and no response. This has been going on for months. I will be changing software asap. Don't give this company a dime.
FacebookOver the past 6 months the quality of this program has significantly declined and since their most recent update it is even worse. Clients are unable to login, constant computer glitches when trying to program and setup classes, now it is not charging for classes even though those pre-payment package features are turned on & clients who have cards saved on file can no longer be charged without additional verification of security codes sent to their phones. Defeats the purpose of clients saving their information for easier billing and payments. Customer service takes weeks to respond and doesn't even answer the questions, we have multiple requests for assistance in with no actual help. Time to start looking for a new system - save your money, frustration and time - go with another system!
